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FAQ...
Also know as Frequently Asked Questions.
This page provides answers to some of this questions
most often raised by our site visitors. If you don't
find what you are looking for, please contact
us for
further information.
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- What payment methods do you accept?
We prefer USPS Money Orders, but we will also accept your
personal check, PayPal, and Google
Checkout.
Please note that orders paid for by check, e-check, or money
orders
other than USPS may be held up
to ten business days for your payment to clear.
- What are the terms of sale?
You can find our terms and conditions if you click
here. Please note that
terms are subject to change as needed and without notice.
- How do you ship your orders?
Most orders are shipped by UPS Ground or USPS Priority Mail.
Other
methods are available at additional cost. We can also bill
to your carrier account, but a handling charge will still apply
to cover the cost of packaging materials (we normally use all
new cartons and packing materials, which protect better but
cost
more than used boxes and wadded newspaper).
- Can multiple items be combined to save
on shipping?
Many of our items are large and bulky, and special size shipping
boxes are used to safeguard them in transit; we are unable to
combine shipping on these items.
HOWEVER. . . There are many small items that can be shipped together,
and we will try to combine these when practical, This saves you
some
shipping
expense and also reduces the time, effort, and amount of packaging
supplies that we must use.
If you would like your items considered
for packing condolidation, please email us at Deputy5211 at LTParts dot com and
we will provide a revised shipping amount and total.
- Are the items pictured in the item listings pictures
of the actual item I am purchasing?
The images used on this site are for illustrative purposes only, and my not
represent the actual item that you will receive. All items are as advertised,
but may look different than the images on this site.
- OK, so I bought something, but I ended
up wanting something else or changed my mind?
The short version: contact us. More information on
our policies can be found in our terms and
conditions.
- What if one or more of my items was
lost or damaged in shipping?
All of our orders are insured for the purchase value (excluding P/P/I), and
we take price in our careful packaging techniques. If the outer carton appears
damaged, point this out to the delivery driver and
ask them to record this so there is a record of it. If you do not, a claim
for concealed damage may be a little more difficult. If there is damage to
the product, notify the carrier immediately and file a claim. Let us know if
there is something we can do to help.
If you did not receive
your package, contact the carrier and if necessary, file a claim. You will
need your tracking number, which can be found in the shipping status email(s)
that you received from our e-commerce store. As with a damaged shipment, please
let us know if there is something we can do to help.
- Why do you put email addresses and telephone
numbers in non-standard alpha formats?
There are evil little programs called crawlers that scour the internet
looking for names, addresses, email addresses, telephone numbers,
and so on. In an effort to reduce the amount of spam and bothersome
telemarketing calls, we have found it necessary to implement these
protective measures.
- Do you sell to buyers outside the U.S.A.?
Yes, we do, but non-U.S. order require a bit of special handling
at present. Basically, we are not set up to take PayPal from
non-US accounts. Thereforem payment from non-US buyers must be made by a
U.S. Dollar money order issued through your nation's postal service, denominated in U.S. Dollars ONLY; Western Union payment denominated in U.S. Dollars, or; U.S. currency. While I do not advocate sending currency through the post, you should strongly consider sending it via Registered Mail if you really want to send cash. Please contact me for further information and a quote on shipping costs for your order. Our checkout system does not (yet) properly calculate carriage costs for non-USA orders.
- What non-US locations have you shipped
to?
We have shipped to quite a few countries so far, including Australia,
Canada, England, France, Ireland, Italy, Japan, Scotland. It takes
a little extra processing time and a special trip to drop off your
parcel(s), but no worries, it is not a terrible matter, and we
welcome your business.
- Do you collect sales tax?
We are required to collect sales tax on all orders delivered within
the state of Texas. The rate on these sales is 8.25%.
- What if I am a Texas buyer who is buying
the item(s) for resale?
We must have a signed Texas resale certificate on file from you
or sales tax must be collected without exception. You may fax
the form to us at two one four two seventy nine  
oh six ninety nine.
- What if I am a Texas buyer who is tax
exempt?
We must have a signed Texas sales tax exemption certificate
on file from you or sales tax must be collected without exception.
You may fax the form to us at two one four two seventy
nine  
oh six ninety nine.
- Where do you get your parts?
Our parts usually come from bikes that we have bought from owners
whose bikes were "totaled" by the insurance company. "Totaled"
does not mean that the bike was completely destroyed, it merely
means that the insurance company felt it was not econmoically
feasible to repair the bike. These bikes have many usable parts
left on them. Often times it only takes a few major body panels
on a bike like the K1200LT for it to be considered "totaled."
- I am negotiating with my insurance
company over a wrecked bike, can you help?
We cannot give you legal advice, but we can share our experiences
with you. We can also share the experiences of others to the best
of our recollection. It is important for you to remember that each
case is different, and each adjuster has a different way of looking
at
things, so
what
worked
for us
may
not
work for
you. When in doubt, seek the advice of a competent expert and/or
a licensed attorney in your area. Don't wait until the last minute
to talk with someone about your situation. The earlier you get
information, and the more information you get, the better deal
you can usually secure.
- Would you be interested in buying
my wrecked bike?
Generally, yes. I'd love to say yes to every situation, but there
are several considerations such as: we only buy K1200LT bikes at
present,
the
location of
the bike and transportation costs to us, the salvage value that
the insurance company wants you to pay in order to keep the bike;
the premium over salvage value that you want for us to take the
bike, the extent of damages to the bike, market conditions, and
so on. So far, we have purchased four out of four bikes, so do
not let the list of considerations stop you from contacting us
early about your bike. Don't wait until the last minute
to talk with us about purchasing your bike.
The earlier you get information, and the more information you get,
the better
deal
you can usually secure.
- How do I contact you?
Our contact information is available on the contact
page.
- Are these the only questions you
think belong in your F.A.Q.?
Absolutely not. This is a "living" document that we will
continue to update, along with other pages on our site, regularly.
Some content may be questions that we might anticipate, and others
will come from you, our valued customers. HAVE A SUGGESTION, please
let us know!
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